Privacy Policy

Effective Date: March 8, 2025

Segment Ninja (“we,” “our,” “us”) is committed to protecting the privacy and security of our customers’ data. This Privacy Policy explains how we collect, use, store, and protect data in connection with our integration with Klaviyo and other email service providers, marketing platforms, and technology services.

 1.  Information We Collect

When you use Segment Ninja, we may collect the following types of information:

  • Customer Data from Integrations: Through API connections (Private API keys and OAuth), we read and analyze customer profiles, purchasing behavior, and engagement data from platforms such as Klaviyo.
  • Enrichment Data: We append demographic, psychographic, and lifestyle data to customer profiles to enhance segmentation capabilities.
  • Usage Data: Information about how you interact with Segment Ninja, including log data, device information, and analytics.
  • Support & Communication Data: When you contact us for support or inquiries, we may collect relevant communication details.
 

2.  How We Use Your Data

We use collected data solely to provide, improve, and enhance our services. Specifically, we:

  • Analyze and enrich customer data for advanced segmentation and targeted marketing.
  • Write enriched data back into your Klaviyo or other ESP profiles for use in campaigns, flows, and reports.
  • Enable connections to Google, Meta, and other platforms to activate high-value segments.
  • Provide ongoing analytics and predictive modeling for better marketing decisions.
  • Offer new features that improve customer engagement and business growth.
 

3.  Data Security & Protection

Segment Ninja employs the latest security practices to protect your data, including:

  • Secure servers with industry-standard encryption.
  • Regular backups to prevent data loss.
  • Strict access controls and authentication mechanisms.
  • Continuous monitoring for security threats.
 

4.  Data Sharing & Confidentiality

We respect the privacy of our customers and do not:

  • Share, sell, or rent any customer data with third parties for marketing purposes.
  • Use collected data for any purposes other than delivering and improving our services.

We may, however, share anonymized and aggregated insights for research or benchmarking, ensuring that no personally identifiable information (PII) is disclosed.

 

5.  Third-Party Integrations

Segment Ninja integrates with various platforms, including Klaviyo, Google, Meta, and others. By using these integrations, you acknowledge that your data may be shared with these platforms under their respective privacy policies. We ensure data transfer is secure and compliant with applicable regulations.

 

6.  Data Retention & Deletion

We retain your data only for as long as necessary to provide our services and comply with legal obligations. Customers can request data deletion at any time by contacting our support team.

 

7.  Compliance with Regulations

Segment Ninja complies with applicable data protection laws, including:

  • GDPR (General Data Protection Regulation) for EU customers.
  • CCPA (California Consumer Privacy Act) for California residents.
  • Other relevant data privacy laws.
 

8.  Your Rights & Choices

You have the right to:

  • Access, correct, or delete your data.
  • Opt-out of certain data processing activities.
  • Withdraw consent for data usage (may impact service functionality).
  • Request a copy of the data we hold about you.

To exercise any of these rights, please contact us at [support@segmentninja.io].

 

9.  Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated via email or our website. Continued use of our services constitutes acceptance of the updated policy.

 

10.  Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

 

By using Segment Ninja, you agree to the terms outlined in this Privacy Policy.